Politique de remboursement
Return & Refund Policy - LittleNord
At LittleNord, we want you to feel confident and happy with every purchase. If something isn't quite right, we're here to help.
Returns
For customers outside the European Union, LittleNord accepts eligible returns within 14 days of delivery.
To be eligible for a return, the item must be:
- Unused and in its original condition
- Returned in its original packaging where reasonably possible
- Accompanied by proof of purchase
Before returning an item, please contact us at support@littlenord.com so we can provide the appropriate return instructions.
Please note that return eligibility may vary depending on the type of product and applicable consumer laws.
Because we sell products intended for babies and young children, certain products may not be eligible for return once they have been opened or used where health, hygiene, or safety considerations apply.
Right of Withdrawal - EU Customers
If you are a consumer located in the European Union, you generally have the right to withdraw from your online purchase within 14 days of receiving the goods, without giving a reason.
To exercise this right, you must notify us within the 14-day withdrawal period by contacting:
After notifying us, you generally have a further 14 days to send the goods back.
We will reimburse the payments received from you, including the applicable standard delivery charge, in accordance with applicable EU consumer protection law. We may withhold reimbursement until we have received the returned goods or you have provided evidence that they have been sent back, whichever occurs first.
Refunds will normally be made using the same payment method used for the original purchase, unless otherwise agreed.
Return shipping costs for EU withdrawals
Unless the item is defective, incorrect, or otherwise subject to a different legal requirement, you are responsible for the direct cost of returning the goods when exercising your right of withdrawal.
If LittleNord has agreed to cover the return cost, or if applicable law requires us to do so, you will not be charged for the return.
Reduced value of returned goods
You may inspect the goods as you would reasonably be allowed to do in a physical store.
However, you may be responsible for any loss in value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
Exceptions to the EU right of withdrawal
The right of withdrawal does not apply in certain circumstances provided by law. This may include:
- Sealed goods that are not suitable for return for health protection or hygiene reasons when the seal has been removed after delivery
- Goods made to the customer's specifications or clearly personalised, where the applicable legal conditions for the exception are met
- Other statutory exceptions that may apply depending on the product and circumstances
Refunds
Once we receive your returned item, we will inspect it and process your refund where the return is approved.
Refunds are normally processed within 5–10 business days after the return has been received and approved.
The time it takes for the funds to appear in your account may also depend on your bank or payment provider.
For EU customers exercising the statutory right of withdrawal, refunds will be handled in accordance with the applicable EU consumer protection rules.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible at:
Please include:
- Your order number
- A description of the problem
- Clear photos of the product and packaging where applicable
We will review the issue and work with you to find an appropriate solution, which may include a replacement, repair, or refund, depending on the circumstances and applicable consumer law.
You will not be responsible for return costs where the product is defective, damaged before delivery, or incorrectly supplied by LittleNord, where applicable.
Exchanges
We do not currently offer standard exchanges for reasons such as choosing the wrong colour or changing your mind.
If you receive a defective or incorrect product, please contact us and we will help arrange an appropriate solution.
For EU customers, your statutory consumer rights remain unaffected.
Order Cancellations
You may request cancellation of your order within 12 hours of placing it by contacting:
We will do our best to accommodate cancellation requests.
However, because some LittleNord orders are fulfilled directly by our fulfillment partners, an order may already have entered processing or been shipped before we receive your cancellation request. Once an order has been shipped, cancellation may no longer be possible and you may instead need to follow the applicable return procedure.
For EU customers, this does not affect your statutory right of withdrawal.
US Customers
For customers in the United States, LittleNord's voluntary return policy applies subject to any mandatory consumer rights under applicable federal or state law.
Eligible items may generally be returned within 14 days of delivery, provided they meet the return requirements described above.
Certain baby, feeding, hygiene, or personal-care products may not be eligible for return after opening or use where applicable health and safety considerations prevent resale.
If a product is defective, damaged, or incorrectly supplied, please contact us and we will work with you to provide an appropriate solution.
Return Shipping Address
Please do not send a return to the address shown on your original package or to our supplier without first contacting LittleNord.
Because some LittleNord orders are fulfilled directly by our fulfillment partners, we will provide the appropriate return instructions and return address after reviewing your request.
This is particularly important for our international customers.
Contact Us
If you have any questions about returns, refunds, cancellations, or your consumer rights, please contact us:
Email: support@littlenord.com
We aim to respond within 24–48 hours.
At LittleNord, we're committed to making your shopping experience simple, safe, and stress-free - just the way it should be for you and your little one.
LittleNord
Nordic Care For Growing Babies